Policy
Rules and regulations, prices, and treatment offerings are subject to change with or without notice.
Our services are available by appointment only. We do not accept walk-in clients. All reservations must be made through our official booking site.
We require 48 hours’ notice for appointment cancellations or rescheduling. Changes within 48 hours of the appointment incur a fee of 100% of the service cost.
No-shows without notice will be charged the full service cost. Deposits are non-refundable.
If a client opts to proceed with only part of their booked services, they will be billed for the entire appointment.
Late arrival time is deducted from the scheduled duration, while the full rate for the original appointment still applies.
Please do not arrive more than five minutes before your scheduled appointment.
Products may be returned within seven days if unopened.
For hygiene and safety reasons, we cannot accept returns or provide refunds in the event of an allergic reaction or personal dissatisfaction.
Gift certificates are not exchangeable for cash and require the original certificate for redemption.
Gift certificates are nontransferable, valid for treatments only, and cannot be used for product purchases.
Treatment prices may change without notice; customers are responsible for any difference in price.
Your health and skin safety come first. Please disclose changes to skincare routines, medications, lifestyle habits, or recent treatments before each appointment.
We may be unable to perform a treatment when an active cold sore or open lesion is present. Please reschedule if needed.
Please discontinue retinol, vitamin A derivatives, and active acids for three to five days before and after your facial. Avoid facial waxing for three days and laser hair removal on the treated area for two weeks surrounding your session.
